Studio Etiquette
Lovably is a small studio and we'd like to keep it that way. Therefore, it is essential that we set expectations with intention in order to deliver consistently on all of our commitments. Here are five practices which help us succeed in doing so:
- We respect our clients' time and attention immensely. We never inundate anyone with frivolous requests.
- We follow traditional office hours and close our studio for seasonal holidays one week per quarter. Advance notice is always given.
- Communications are conducted using time-tested systems such as email, telephone, and post. We happily meet clients where they are, but prefer methods which are universal, reliable, and simple.
- We take calls by appointment only; an effort to reduce interruptions and overhead.
- We address most correspondence within 48 business hours. Often sooner, sometimes later. We check our mailbox three times per day and strive to be articulate and concise in all communication.
While some may interpret this declaration as eccentricity, if not common sense, we trust that you will come to appreciate the calmness of our restraint, the reliability of our methods, and the discipline with which we show our craft.
With love from New York City,
Lovably