Privacy Policy

This policy applies to all information collected or submitted on Lovably Inc.’s website, and all information collected by our partners.

Information We Collect

We collect any comments you send us via email, social media, or other communication services, which may include your name, email address, and any other information you willingly provide.

If you become a client of ours, we collect your name, email address, mailing address, and any correspondence we deem relevant to our work together.

Email addresses are used only for logging into your billing account, responding to emails that you initiate, sending our monthly newsletter, sending notifications that you request, and for communication regarding potential billing issues.

Web Hosting

Our web hosting services are provided in partnership with Webflow, who use Amazon Web Services and Fastly. When you visit one of our websites, Webflow and its partners may receive and track basic technical data such as your IP address and web browser version.

Collection, usage of, and access to this data is subject to Webflow's Privacy Policy.

Invoices and Payments

All invoices and payments are processed by Stripe, who may store client information such as name, email address, and mailing address. Stripe may receive and track any payment information you submit and basic technical data such as your IP address and web-browser version. Payment details, such as full credit card or bank account numbers are stored encrypted by Stripe. We do not have access to this sensitive data.

Collection, usage of, and access to this data is subject to Stripe’s Privacy Policy.

E-Commerce

Payments for products from our online shop are processed by Shopify. If you make a purchase, Shopify may receive and track any payment information you submit and basic technical data such as your IP address and web-browser version. Payment details, such as full credit card or bank account numbers are stored encrypted by Shopify. We do not have access to this sensitive data.

Collection, usage of, and access to this data is subject to Shopify's Privacy Policy.

Newsletter

We use Mailchimp for sending our monthly email newsletter, Design People, to subscribers who opt into this free service. Names, email addresses, and IP addresses may be kept.

Collection, usage of, and access to this data is subject to Intuit's Privacy Policy.

Analytics

We use Fathom, a privacy-conscious analytics service that doesn't track users. For more information, see Fathom's Privacy Policy.

Information Usage

We use the information we collect to operate and improve our website or services. We do not share personal information with outside parties except those explicitly stated above.

We may disclose your information in response to subpoenas, court orders, or other legal requirements; to exercise our legal rights or defend against legal claims; to investigate, prevent, or take action regarding illegal activities, suspected fraud or abuse, violations of our policies; or to protect our rights and property.

In the future, we may sell to, buy, merge with, or partner with other businesses. In such transactions, user information may be among the transferred assets.

Accessing, Changing, or Deleting information

Clients may access or change their information by emailing their request to hello@lovably.com

Deleted information may be kept in backups for up to 90 days. Backups are encrypted and are only accessed if needed for disaster recovery.

Lovably Inc. may delete your information from its systems at any time and for any reason.

California Online Privacy Protection Act Compliance

We comply with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Children’s Online Privacy Protection Act Compliance

We never collect or maintain information at our website from those we know to be under 13, and no part of our website is structured to purposefully attract anyone under 13.

Information for European Union Customers

By using Lovably's website or services and providing your information, you authorize us to collect, use, and store your information outside of the European Union.

International Transfers of Information

Information may be processed, stored, and used outside of the country in which you are located. Data privacy laws vary across jurisdictions, and different laws may be applicable to your data depending on where it is processed, stored, or used.

Your Consent

By using our website or services, you consent to our privacy policy.

Contacting Us

Should you have questions regarding this privacy policy, you may email hello@lovably.com.

Changes to this Policy

Should we decide to change our privacy policy, we will post those changes on this page. Below is a record of changes made to this page:

— December 22, 2023: Changed name of newsletter from The Digest to Design People.
— April 2, 2023: All invoices are now processed using Stripe.
— May 20, 2022: First publication.

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