Retainer — Terms of Service

As a subscriber of Retainer, we will perform up to 5 hours of services per month. Applicable services include phone and email support, new Squarespace or Shopify pages or page updates, social media graphics, image editing and resizing, blog post formatting and uploading, MailChimp newsletter campaigns, commerce product changes, monthly site checkups, and help with technical issues. We will also offer you 10% off our other services.

We will test changes made to your website in current versions of major browsers made by Apple and Google. We will not test your website in old, abandoned, or unpopular browsers, for example, previous versions of Microsoft Internet Explorer, Apple Safari, Google Chrome, Mozilla Firefox, or Opera unless otherwise specified.

We are not responsible for writing original text copy or providing photography or videography. You will supply us any photographs and illustrations in digital format. If you choose to buy stock photographs, we can suggest vendors of stock photography.

You guarantee that all elements of text, graphics, photos, designs, trademarks, or other artwork provided for inclusion in the website are either owned by you, or that you have obtained permission to use them. We are not responsible for any and all copyright infringements. You own the text content, graphics and other visual elements created for this project.

As a client of ours, we will add you to our monthly email newsletter, The Digest. We use our newsletter as a way of honoring some of the incredible work that designers and artists all around the world are doing. The newsletter is free and you can unsubscribe whenever you’d like. We only send out one email per month because we hate spammy newsletters just as much as you do.

All payments will be made by credit/debit card via a secure online web invoice or by check upon request and must be paid in full within 7 days. Unpaid invoices will incur additional late fees at a rate of 3% per month, and Lovably Inc. is entitled to reasonable costs and attorney's fees for any collection activities related to unpaid invoices. If you’re concerned about an invoice, please don’t disappear! Send us a friendly email, and we’ll work it out. There are no refunds, and cancelation of your subscription must be completed up to 2 weeks before your next bill.

We put a lot of time and energy into scheduling and executing each and every one of the projects that we take on. For this reason, we reserve the right to obtain and keep the first payment if for any reason, after signing this agreement, you decide not to work with us. If we have already begun work on the project and you decide that you would like us to cease work, we will require that your remaining balance be paid in full within 7 days.

We can't guarantee that the functions contained in any web page templates or in a completed website will always be error-free, and we are not liable to you or any third party for damages, including lost profits, lost savings, or other incidental, consequential, or special damages arising out of the operation of or inability to operate this website and any other web pages, even if you have advised us of the possibilities of such damages.

You have the power and ability to enter into this agreement on behalf of your company or organization. You agree to provide us with everything that we need to complete the project including text, images, and other information as and when we need it, and in the required format. You agree to review our work, provide feedback, and sign off on decisions in a timely manner.

If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

This agreement is nontransferable, stays in place, and need not be renewed.